Billing & expectations
Refund policy
Video generation starts spending on voice synthesis, LLM calls, and asset sourcing the moment you hit render. That is why the pipeline is not free to run. This page covers what your credits pay for, the quality level to plan around, and how we handle technical problems versus creative preferences.
Start with the reference renders
The sample videos on our docs overview show the style and polish you should expect from a first pass. Want a different editing feel? Send us a reference link and we can consider it for the roadmap. Until then, treat those examples as the baseline.
View reference renders →Where your credits go
01
Voiceover synthesis
Voiceover synthesis consumes compute and is billed per generation.
02
Thumbnail generation
Cover art uses image models and external APIs — each attempt has a real cost.
03
Footage & asset sourcing
Stock search, downloads, AI stills, and clip prep all consume compute and provider quota.
04
Script & scene planning
LLM scripting, splitting, and animation detection add up across long-form runtime.
AI assists — it does not guarantee perfection
- •Every step above is powered by models that can miss context or make odd choices.
- •We do not promise a flawless publish-ready video on the first render.
- •Plan for roughly 80% production quality straight out of the pipeline.
- •The goal is to remove most of the sourcing, scripting, and narration grind — not every minute of editing.
- •A short polish pass in our editor or your NLE is normal before you hit upload.
Credits & refunds
We may restore credits or otherwise make things right when there is a verified technical failure on our side. We do not refund or credit for taste, personal preference, or outcomes driven by how you prompted or configured the job. You are paying for pipeline processing and infrastructure — not a guaranteed creative result.
What we treat as a system failure
Examples where the deliverable is seriously broken — not just different from what you imagined:
- •Long sections with no usable visuals where footage should appear.
- •Output file is corrupted, truncated, or will not play in standard players.
- •Narration is missing or clearly broken where speech should be present.
- •A large portion of the video is unusable because of an obvious pipeline error.
What we generally do not credit
Minor issues are expected in an ~80% workflow and are usually faster to fix than disputing:
- •Script wording or angle you dislike — refine your prompt or supply a custom script.
- •A few mismatched B-roll clips while the rest of the video is intact.
- •Voice tone you picked without previewing on ElevenLabs first.
- •Runtime slightly shorter or longer than hoped, unless tied to a clear generation bug.
- •Creative results that did not match personal expectations but are technically valid.
Contact us via website chat or [email protected] with your Video ID and a short description of the technical problem. We review each case individually. Clear system errors often receive automatic credit restoration; when unsure, reach out anyway.
Finish in your own editor
ZIP of sourced assets
Download a ZIP of sourced clips and stills, open them in DaVinci Resolve (free tier works), and adjust cuts, pacing, or swaps before your final export.
Quick tweaks in CapCut
Prefer something lighter? Open the finished MP4 in CapCut for trim-and-swap edits. Most creators get comfortable with the basics in under an hour.
Before requesting a refund, try fixing the issue in the timeline editor or downloaded assets — it is usually the faster path.
Need full control? Upload your own narration instead of a preset voice. See the Create Video guide for supported formats and limits.
We are building this with you
Refund requests must be submitted within 13 days of the payment date. Requests after that window are not eligible. Kliptory is under active development — real humans read feedback. If something feels wrong, tell us and we will investigate.
Website chat
Use the chat widget while logged in for quick questions.
Look for the chat bubble on any page.
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